Please use this form if you have a current ticket issued by National Express West Midlands or National Express Coventry and you wish to cancel it for a refund of unused days or you wish to temporarily suspend during a period of self-isolation.

We have waived our usual £5 administration fee for processing refunds, however we are unable to process refunds with a value below £5.

Please complete all steps on this form and allow up to four weeks for your refund to be processed.


What would you like to do?